top of page

CUSTOMER SERVICE

 

Have any questions or concerns? We’re always here to help! Email us at info@basicchicboutique.com

Thanks for submitting!

FAQ

SHIPPING
How do I track my order?
 

An email will be sent out to you as soon as your item ships with all of the tracking information.

 

 

What are your delivery options?
 

Standard shipping via USPS is only offered at this time.

 

How do I return an item?
 

To return an item mail it back to us at:

41-363 Saddle City Rd.

Unit 14.

Waimanalo, HI 96795

Expect a 3 day turn around after delivery for a refund. No refunds will be given until items are inspected; due to COVID surviving on surfaces we will wait 3 days to open any packages.

Do you provide International delivery?
 

Currently at this time international delivery is not offered.

 

What is your returns policy?
 

Due to COVID and strict sanitizing guidelines, returns will only be accepted for damaged items. All other returns will be exchanged or given store credit. Returns must be initiated within 3 business days of receiving and inspecting your item. Please email us immediately if you wish to return.

Return Policy

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy.

 

When accessing the http://basicchicboutique.com website, Basic Chic Boutique will learn certain information about you during your visit.

 

Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

 

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site"s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser"s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

 

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

 

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

 

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

 

Basic Chic Boutique will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

 

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

 

We will use your e-mail address solely to provide timely information about Basic Chic Boutique.

 

We will maintain the information you send via e-mail in accordance with applicable federal law.

 

CAN-SPAM Compliance

 

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

 

Choice/Opt-Out

 

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

 

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

 

Use of External Links

http://basicchicboutique.com may contain links to many other websites. Basic Chic Boutique cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Basic Chic Boutique do not constitute an endorsement by Basic Chic Boutique or any of its employees of the sponsors of these sites or the products or information presented therein.

 

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

 

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Basic Chic Boutique or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from Basic Chic Boutique.

 

You must not:

 

Republish material from our website without prior written consent.

Sell or rent material from our website.

 

Reproduce, duplicate, create derivative, copy or otherwise exploit material on our website for any purpose.

 

Redistribute any content from our website, including onto another website.

 

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else"s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

 

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

 

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

 

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

 

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

 

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

 

Basic Chic Boutique is not responsible for any of the opinions or comments posted on http://basicchicboutique.com. Basic Chic Boutique is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Basic Chic Boutique. Basic Chic Boutique does not share the opinions, views or commentary of any testimonials on http://basicchicboutique.com - the opinions are strictly the views of the testimonial source.

 

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

 

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

 

Basic Chic Boutique may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

 

For site security purposes and to ensure that this service remains available to all users, Basic Chic Boutique uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

 

Disclaimer and Limitation of Liability

Basic Chic Boutique makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.

 

All the materials on this site are provided "as is" without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall Basic Chic Boutique or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Basic Chic Boutique has been advised of the possibility of such loss or damages.

 

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

 

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here by email: info@basicchicboutique.com

 

Basic Chic Boutique respects your privacy and is committed to protecting it through this Privacy Policy.

 

This Privacy Policy governs your access to and use of basicchicboutique.com, including any content, functionality and services offered on or through Basic Chic Boutique (the “Website“), whether as a guest or a registered user.

 

When accessing the Website, the Company will learn certain information about you, both automatically and through voluntary actions, you may take, during your visit. This policy applies to information we collect on the Website and in email, text, or other electronic messages between you and the Website.

 

The Company is providing you with this privacy policy to explain to you how we use any personal information we collect about you when you use our Website. This Privacy Policy is intended to provide you with information as to: (i) the type of information that is collected, (ii) how collected information is used and with whom it is shared; (ii) how we intend to protect the information; and (iii) how you can access, modify and/or delete such information.

 

Please read the Privacy Policy carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use the Website.

 

Children Under The Age Of 13

 

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

 

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us by email at info@basicchicboutique.com

 

Opt in or Opt out

 

If you “opt in” to receive information from us or others, you can change your mind later. If at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by email at info@basicchicboutique.com. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third party who has been provided with your information in accordance with this policy.

 

What information do we collect about you?

 

We may collect information about you when you visit and interact with this Site. Some of this information may be automatically collected, and some is collected when you interact with the Site.

 

Information Automatically Collected: We may use automatic data collection technologies including Google Analytics to collect certain information about your equipment, browsing actions, and patterns. The type of information that may be automatically collected may include date and time of access of the Site, your traffic pattern through our Website, any communications between your computer and our Website, the Internet protocol address of the computer that you are using, the domain and host from which you access the Internet, the type of computer you use, your Internet connection, your browser software and operating system, and the specific activities you are engaged in while visiting the Site.

 

The information we collect automatically is used for statistical data and will not include personal information. We use this data to improve our Website and our offerings. To the extent that you voluntarily provide personal information to us, our systems will associate the automatically collected information with your personal information.

 

Information You Provide to Us:  We collect information about you when you register with us or place an order for products or services.  We also collect information when you voluntarily complete customer surveys, take quizzes or assessments, complete questionnaires or applications, submit your contact information on an opt-in box or contact form, when you fill out forms, when you use search queries on our search feature, when you provide comments or other feedback, and when you open our emails or click links on our Website, in our marketing communications or on social media.  Website usage information is collected using cookies.

 

Information from which you can be personally identified may include your name, postal address, email address, telephone number, and credit card number (referred to as “Personal Consumer Information”) and/or any other identifier that permits the physical or online contacting of you in connection with your use of, or participation in any of the following: membership registration at at the Website, contests, sweepstakes, promotions, surveys, forums, subscription registrations, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, visitors’ requests for free products or services or additional information (including via email to us) and in connection with other activities, services or resources we make available on any of our Sites. In all these cases, we will collect personal consumer information from you only if you voluntarily submit such information to us. Further, the Company may contact you based on the information you provide online whether in connection with your registration or in such places as the above-described forums.

 

Of course, you may choose not to provide certain information to us, but if so, you may not be able to participate in certain of the activities and transactions available at the Website.

 

Electronic Communication: When you communicate with us electronically, via email, when opting to receive our newsletter or otherwise, you consent to our use of the information you have provided, and you further consent to receive electronic communications from us and our affiliated entities. If you would prefer not to receive such communications, you can opt out of our email lists by either clicking on the “opt out” line at the bottom of any email, or by emailing us directly at info@basicchicboutique.com.

 

How will we use the information about you?

 

We collect information about you to process your orders, send you our newsletters, email you notifications of our new blogs, videos or podcasts, manage your account and, improve our overall performance, if you agree, to provide you with information about our products and services we think may be of interest to you.

 

Personal information which you supply to us may be used in a number of specific ways, for example:

 

to email you our newsletter

to email you about products or services we are offering for sale

to email you links to our blog or podcast

to email you about events we have coming up that you might want to attend

to deliver any digital products you have purchased from us

to share information about other products or services we think you might be interested in

for fraud prevention

for audit and debt collection

for statistical analysis

for use by our employees, affiliates and referral partners, contractors or outside vendors in any of the above activities

We use your information collected from the Website to personalize your repeat visits to our Website.  If you agree, we shall pass on your personal information to our other companies (owned by us or affiliated with us) so that they may offer you their products and services.

 

In processing your order, we may send your details to and also use information from credit card companies, credit reference agencies and fraud prevention agencies.

 

If required by court order or law, we will share your information with law enforcement agencies or courts of law.

 

Marketing

 

We would like to send you information about products and services of ours and other companies that we are affiliated with that may be of interest to you.  If you have consented to receive marketing, we will use your personal information to do that.

 

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to our other companies or those affiliated with us.

 

If you no longer wish to be contacted for marketing purposes, please email us at info@basicchicboutique.com

 

Access to your information and correction

 

You have the right to request a copy of the information that we hold about you. If you would like a copy of some of your personal information, please email us at info@basicchicboutique.com. We may make a small charge for this service, just to cover our costs.

 

We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

 

Cookies

 

We may use “cookies” and/or other technologies or files (collectively, “cookies”) to identify how visitors make use of this Site. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information.  This information is used to track visitor use of the Website and to compile statistical reports on Website activity.  The information may include the date and time of Website visits, the specific pages viewed, time spent at our site and on specific pages, and the websites visited just before and just after our own, as well as your IP address.

 

This tracking information may be used to help us improve and enhance the Website experience for all of our visitors or for you individually. If you would prefer not to have such cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by so rejecting the cookies, you may be unable to fully access the offerings on this Website.

 

You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser.  However, in a few cases, some of our Website features may not function as a result.

 

The Company reserves the right to use technological equivalents of cookies, including social media pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media Website. The Company reserves the right to use these pixels in compliance with the policies of the various social media sites.

 

Third-Party Cookies

 

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers (“apps”). These third-parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

 

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

Other Websites

 

Our Website contains links to other websites.  This privacy policy only applies to this Website so when you use a link on our Website to visit other websites, you should read their privacy policies, which are likely different than ours. Those other websites that are not controlled and/or owned by the Company. Please review the privacy policies of such other websites for information concerning what information is collected on such sites and how it is used.

 

Shopping

 

When you seek to shop for products or services on this Website, we may collect information about you to help improve your shopping experience or to make occasional product or service offers for which you may be interested.

 

Security of Information

 

The Company uses reasonable standards of confidentiality and security for this Website and for the Personal Consumer Information collected from the site.  We also restrict our own employees’ access to Personal Consumer Information. However, it is possible that someone may intercept or access communications, transmissions and/or Personal Consumer Information.  For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

 

Email is not a secure form of communication. For this reason, please do not send private or confidential information to us via email. If you do so, it is at your own risk.  Some of the information you provide on our Website may be transmitted securely via Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

 

You must also seek to protect against unauthorized access to any information that you use in connection with this Website, and you should remember to close the browser once you have completed your activities on the Website or if you have decided to step away from your computer. In the event that we determine that there has been a security breach resulting the unauthorized disclosure of Personal Consumer Information to a third party, we will notify consumers whose Personal Consumer Information has been so disclosed by posting such information on the Website and, if email contact is possible, then we would send an email advising of the status.

 

For site security purposes and to ensure that this service remains available to all users, the Company uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

 

Use and Sharing of Personal Consumer Information

 

Except as otherwise provided in this policy, we reasonably attempt to ensure that we never intentionally disclose any personal consumer information about you as an individual user to any third party without having received your permission (through opting in or similar procedures) except as provided for in this policy or otherwise as permitted or required under law.

 

We have the following exceptions to this policy: We will release specific information about you or your account to comply with any valid governmental inquiry or legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of the security of the Sites or a physical or property threat to you or others. We may also transfer user information, including personal consumer information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate change. We may provide access to your personal consumer information to our contractors, vendors and third-party applications that are performing services for us in connection with our Website or the services or products we offer.

 

In addition, on occasion, we may collect personal consumer information from you in connection with optional contests, special offers or promotions. We will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. Your participation in the contest, special offer or promotion constitutes your consent to such disclosure and use of such information.

 

Further, the information you enter when making a purchase will be shared with payment processors, financial gateways and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose of carrying out the transactions.

 

Please note that if you give out personal information online such as in a forum or message board, that information is not protected, is visible to the public and other visitors of the Site and can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you voluntarily post and we have no control over how such third parties may use your information. You disclose any personal information at your own risk.

 

In addition, you are responsible for the confidentiality of your information and password. You are responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.

 

Sharing of User Content on the SiteWhen you voluntarily send us emails, questions, stories, photos and/or other User Content, you are authorizing us to use or post these materials on our Website or in social media.  Please note that we will not return any materials provided to us.

 

GDPR Rights

 

The General Data Protection Regulation (GDPR) takes effect on May 25, 2018. This regulation standardizes data privacy laws across the European Union (EU). If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

 

Right of Access: Find out what kind of personal information is held about you and get a copy of this information.

Right of Rectification: Ask for your information to be updated or corrected.

Right to Data Portability: Receive a copy of the information you’ve provided under contract so you can provide it to another organization.

Right to Restrict Use: Ask for your personal information to stop being used in certain cases, including if you believe that the personal information about you is incorrect or the use is unlawful.

Right to Object: Object to use of your information where a party is processing it on legitimate interest basis, and object to have your personal information deleted.

Right to Erasure: Request that your personal information be deleted in certain cases.

To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time.

 

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

 

Changes to our Privacy Policy

 

We keep our privacy policy under regular review and we will place any updates on this webpage.  If we make material changes to the policy, we will notify you by email to the email address specified in your account and/or through a notice on the Website home page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

 

This privacy policy was last updated on November 3, 2020.

 

How to Contact Us

 

Please contact us via email at info@basicchicboutique.com if you have any questions about our privacy policy or information we hold about you.

1

Privacy Policy
bottom of page